Try Risk Fre

We Mean It! If you are not happy with our product, we will take it back. No hard feelings - you can make a return online within 30 days of the delivery date. The merchandise must be unwashed and unworn with the original hangtags attached. Orders can be returned for refund back to the original payment method.For more info, please view our refund policy. Please let us know what we can do to improve it. We value each of our customers. Your opinion matters to us. We are grateful of having you on this journey to grow and thrive together.

Please note that returns are not available for the following products:

• e-Gift Card
• Gifts
• Final sale discounted items.

HOW DO I RETURN OR EXCHANGE ?

Step 1: Contact us at ------- with your order number. 

Step 2: We will reach out with instructions once we receive your request.

Step 3: Place your item(s) into the original packaging.

Step 4: Deliver your package to a certified shipping carrier. Be sure to get a receipt and tracking code.

As soon as our team confirms that the item was received in like-new condition, we’ll process your return and refund your original payment method, issue a credit, or ship your exchange (order confirmation will be sent)!

Please note: We cannot accept a return if your item arrives worn, or if your package is lost when you ship it back to us, so please take care.

As soon as our team confirms that the item was received in like-new condition, we will process your refund or ship your exchange!

REFUNDS

Refunds will be provided in the same way that the initial payment was made (e.g. credit card payments will be refunded directly to the same credit card).  We cannot accept a return if your item arrives worn, or if your package is lost when you ship it back to us, so please take care.

GENERAL TERMS

Only purchases that we can verify were made from heyviva.com qualify for an exchange or refund. We may, in our sole discretion, issue a refund for your purchase instead of an exchange or reject a request for a refund or exchange.

Still have questions? Contact us at -------

WE STAND BY OUR PRODUCTS

We pour our hearts into creating a product you’ll absolutely love. We make returns simple because we believe everyone deserves the perfect fit. Your feedback helps us to constantly improve and update our products so they work for every unique body shape and size.

CONTACT US

If you have any questions or suggestions regarding this Return & Refund policy, please contact us at:

• Email: ----------
• Address:1301-1305, BAK Technology Building, No. 9, Research Road, Maling Community, Yuehai Street, Nanshan District, Shenzhen, Guangdong Province, China
• Service Time:Monday to Saturday:9:00am - 6:00pm (EST)