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Shipping Method & Delivery Time:

1, After placing an order, you will receive a confirmation email. Once your order has been shipped, you will receive a second email with the tracking details.

2, The Total Delivery time = processing time + shipping time.

  • Processing Time = Period of time between the date an order is placed and when it is shipped.(1-5 bussiness days)
  • Shipping Time = Period taken by a shipment to reach its intended destination and delivered to you.(3-15 bussiness days)

Below are the Expected Delivery Time for parcel to your country, you can take it as reference.

Expected Delivery Time For Standard Shipping
Area Time
United States, Canada,Spain, Germany, France,United Kingdom,Japan,Korea,Thailand, Philippines, Singapore, Vietnam, Hongkong, Taiwan, Malaysia 3-15 Business Days
Netherlands,Belgium,Luxembourg,South Africa 3-20 Business Days
Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Austria, Denmark, Greece, Ireland,Australia,New Zealand, Switzerland, Italy 3-20 Business Days
Brazil, Mexico, Colombia, Peru, Chile, Argentina 3-25 Business Days
Other Countries

3-25 Business Days


Note:Duties and taxes are not reflected in our prices, and any customs fees assessed by your country will be charged at the time of delivery. These fees are collected by the local government and are not charged by us, please contact your local customs office for more information regarding these possible fees.


Q: How to check the status of my package?

A: Get your tracking number from order detail or your email send from heyviva.

Q: How long does delivery usually take?

 A: The product will ship within 1-3 business day after purchase, and delivery will take around 3-8 business days.

Any questions or doubts, please feel free to Contact Us !

Contact Info

Whatever you need, we're here to help. Just get in touch, and we'll try our best to respond within 24 hours. 

Contact Info

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  • Service Time:Monday to Saturday:9:00am - 6:00pm (EST)