RETURNS

If you don't love it, for any reason, we'll take it back. Not 100% in love? No problem! You have 30 days to return your order for a full refund to your original payment method.

Try Heyviva risk-free thanks to free standard shipping on all U.S. returns and exchanges.

We accept returns and exchanges of unworn items (trying on over undies for fit is ok) returned in the original packaging, with tags attached, and free of damages and scents by the customer.

Please note that returns are not available for the following products:

• e-Gift Card
• Gifts
• Final sale discounted items.

HEYVIVA RETURN PORTAL

We now offer exchanges through our returns portal. You can request for an exchange on the same product for a different size or color or a completely new style. Once we receive your return item and it is processed, we will ship you your exchange.

From the returns portal, choose the item that you would like to return or exchange. Follow the steps, then finalize by confirming your return address, notification email address and estimated refund amount. A return shipping label will be generated for you.

Ship the items back to us at the address below, using your own method or our pre-paid shipping label within 30 days of receiving your item.

As soon as our team confirms that the item was received in like-new condition, we’ll process your return and refund your original payment method, issue a credit, or ship your exchange (order confirmation will be sent)!

Please note: We cannot accept a return if your item arrives worn, or if your package is lost when you ship it back to us, so please take care.

As soon as our team confirms that the item was received in like-new condition, we will process your refund or ship your exchange!

REFUNDS

Refunds will be provided in the same way that the initial payment was made (e.g. credit card payments will be refunded directly to the same credit card). Shipping is nonrefundable. We'll provide a return label for U.S. customers. For our International customers, please arrange shipping on your own. We cannot accept a return if your item arrives worn, or if your package is lost when you ship it back to us, so please take care.

GENERAL TERMS

Only purchases that we can verify were made from heyviva.com qualify for an exchange or refund. We may, in our sole discretion, issue a refund for your purchase instead of an exchange or reject a request for a refund or exchange.

Still have questions? Contact us at -------

WE STAND BY OUR PRODUCTS

We pour our hearts into creating a product you’ll absolutely love. We make returns simple because we believe everyone deserves the perfect fit. Your feedback helps us to constantly improve and update our products so they work for every unique body shape and size.

Our yoga suits are built to last, so it’s important you have time to exchange or return your activewear before you commit. By offering free shipping on returns and exchanges within the U.S., we hope to make it as easy as possible to find the best fit for you.

CONTACT US

If you have any questions or suggestions regarding this Privacy Notice, please contact us at:

• Email: -----
• Address:1301F, BAK Technology Building, No. 9, Research Road, Maling Community, Yuehai Street, Nanshan District, Shenzhen, Guangdong Province
• Service Time:Monday to Saturday:9:00am - 6:00pm (EST)